Donation & Refund Policy

Growell 

Thank you for supporting Growell ‘s mission. Your contributions are vital to our work and enable us to make a lasting impact in the communities we serve — from education and healthcare to women empowerment and community upliftment.

1.  Scope of Policy

This policy applies to all donations made to Growell  through our:

•  Official website

•  Third-party donation platforms

•  Direct bank transfers

By making a donation, you acknowledge that you have read and accepted the terms outlined in this policy.

2.  Non-Refundable Nature of Donations

All donations made to Growell  are strictly non-refundable.

As a registered charitable public trust, funds are immediately committed to our various social projects, including:

• Quality Education for Every Child
• Women Empowerment & Self-Reliance
• Healthcare Awareness & Medical Support
• Child Welfare & Protection
• Food & Essential Support for Needy Families
• Skill Development & Employment Opportunities
• Environmental Protection & Cleanliness Drives
• Rural Development & Community Welfare
• Youth Motivation & Leadership Development

Due to the nature of these operations and tax compliance regulations, we cannot retract or refund funds once the transaction is completed.

3.  Recurring Contributions

Donors who have enrolled in a recurring donation program may cancel their participation at any time.

Important Points:

•  Cancellation requests must be submitted at least 7 business days prior to the next billing date

•  Cancellation applies only to future charges

•  Any donations already processed are non-refundable

•  Cancellation requests must be sent to our official email or support team

4.  Fraudulent or Unauthorized Activity

If you suspect that your payment method was used without your authorization:

•  Contact your bank or credit card provider immediately

• Notify Growell  within 48 hours of the transaction

•  We will cooperate fully with financial institutions to investigate proven fraudulent activity

Note: Reports made after 48 hours of the transaction may not be eligible for investigation support.

5.  Duplicate Transactions

In the event of a verified technical error resulting in a duplicate charge (where the same donation was processed more than once):

Steps to Follow:

1.  Contact our support team immediately

2.  Share your transaction IDs of both charges

3.  Our team will review and verify the duplicate transaction

4.  If confirmed, the duplicate amount will be rectified accordingly

Only verified technical duplicate transactions are eligible for review. Intentional multiple donations are non-refundable.

6.  Contact Details

For any queries regarding your contribution or this policy, please reach out to us:
Email Us-  [Your Email]

Growell  is committed to using every donation responsibly and transparently. We thank you for your trust, your generosity, and your belief in our mission to build a better, more equitable society — one community at a time.